Presales Engineer

Role Overview

• Manage presales tasks and projects in coordination with the Sales teams to gather customer requirements and functional specifications to create system designs and proposals addressing customer needs
• Directly consult with customers, system integrators, consultants, and Riedel staff to design systems that meet and exceed client requirements both technologically and commercially
• Understand the customer market and business segment to provide highly competitive, targeted solutions
• Produce full-scale, elaborate written technical proposals, system designs, and drawings
• Coordinate technical responses to RFP/RFI tenders
• Represent the company at customer-facing and industry events, such as events, tradeshows, and panels, managing the installation, configuration and testing of Riedel portfolio products and 3rd party products
• Prepare quality customer facing proposal supplements (drawings, SOW’s, etc.)
• Maintain up-to-date information and documentation on sharing platforms and in business tools.
• Provide consultancy throughout the sales and post-sale lifecycle, assisting the Professional Services team and Customers in project deployment and implementation, while capturing knowledge learned.
• Identify opportunities to expand the customer solution, as well as capturing new customer requirements to expand the feature set.
• Manage the transition to the Professional Services and Support teams helping resolve technical issues as they arise.
• Organize and/or deliver product demonstrations (demo), proof of concepts (POC’s), and presentations of products and solutions onsite or online
• Proactively educate clients and business partners to enhance their product and solutions knowledge, technical acumen, and technical sales skills
• Act as market and industry aware collaborator providing information on competition and market trends, providing detailed feedback to the Product Expert, Product Management, and Business Development teams
• Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
• Develop and maintain knowledge base articles, user documentation, and guides to support products and services
• Utilize the knowledge base to efficiently resolve customer issues
• Perform any other related duties as required.

Requirements

• 3+ years of combined sales, sales engineering, presales experience
• Record of achievement and technical solution expertise in a comparable technical sales role
• Strong understanding of the Broadcast / Media technology market
• Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
• Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
• Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
• Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
• Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google
• Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
• Knowledge of fiber optic systems and RF systems a plus
• Proficient with CAD design (AutoCad, Visio etc…)
• Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
• Attention to detail and a strong work ethic
• Ability to work independently, while contributing to a team environment collaborating across departments
• Understanding of knowledge management principles and methodologies
• Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred.
• KCS v6 Practices certification highly desirable.
• Proven ability to create clear, concise, and engaging content for diverse audiences.
• Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time)

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Opportunities to grow
• Personal responsibility in an exciting field of activity