Manage presales tasks and projects in coordination with the Sales teams to gather customer requirements and functional specifications to create system designs and proposals addressing customer needs
Directly consult with customers, system integrators, consultants, and Riedel staff to design systems that meet and exceed client requirements both technologically and commercially
Understand the customer market and business segment to provide highly competitive, targeted solutions
Produce full-scale, elaborate written technical proposals, system designs, and drawings
Coordinate technical responses to RFP/RFI tenders
Represent the company at customer-facing and industry events, such as events, tradeshows, and panels, managing the installation, configuration and testing of Riedel portfolio products and 3rd party products
Maintain up-to-date information and documentation on sharing platforms and in business tools.
Provide consultancy throughout the sales and post-sale lifecycle, assisting the Professional Services team and Customers in project deployment and implementation, while capturing knowledge learned.
Identify opportunities to expand the customer solution, as well as capturing new customer requirements to expand the feature set.
Manage the transition to the Professional Services and Support teams helping resolve technical issues as they arise.
Organize and/or deliver product demonstrations (demo), proof of concepts (POC’s), and presentations of products and solutions onsite or online
Proactively educate clients and business partners to enhance their product and solutions knowledge, technical acumen, and technical sales skills
Act as market and industry aware collaborator providing information on competition and market trends, providing detailed feedback to the Product Expert, Product Management, and Business Development teams
Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
Develop and maintain knowledge base articles, user documentation, and guides to support products and services
Utilize the knowledge base to efficiently resolve customer issues
Perform any other related duties as required.
Requirements
3+ years of combined sales, sales engineering, presales experience
Record of achievement and technical solution expertise in a comparable technical sales role
Strong understanding of the Broadcast / Media technology market
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google
Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
Knowledge of fiber optic systems and RF systems a plus
Proficient with CAD design (AutoCad, Visio etc…)
Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
Attention to detail and a strong work ethic
Ability to work independently, while contributing to a team environment collaborating across departments
Understanding of knowledge management principles and methodologies
Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred.
KCS v6 Practices certification highly desirable.
Proven ability to create clear, concise, and engaging content for diverse audiences.
Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time)
Tech Stack
AWS
Azure
Cloud
Benefits
Opportunities to grow
Personal responsibility in an exciting field of activity