Lead monitoring and analysis of operational performance across metro services
Ensure each O&M Contractor meets contractual performance requirements
Track and analyse deviations from targeted performance metrics
Measure, evaluate, and audit contractor performance against defined KPIs
Identify trends, risks, and opportunities for operational improvement
Ensure O&M Contractors propose and implement effective corrective measures
Evaluate effectiveness of corrective actions and adjust strategies as required
Review and oversee RAMS (Reliability, Availability, Maintainability, Safety) analysis
Ensure continuous improvement in contractor performance and service delivery
Review and analyze operational data for accuracy and insights
Develop and maintain dashboards and reports for senior management
Facilitate communication between technical, operational, and management teams.

Bachelor’s degree in Information Technology, Operations Management, or related field (Master’s preferred)
Minimum 10 years of experience in performance management, preferably in rail/metro sector
Proven experience in operations planning, especially for driverless metro systems
Strong analytical, problem-solving, and decision-making skills
Experience in KPI management, performance frameworks, and reporting systems
Good understanding of RAMS and operational performance metrics
Excellent communication and stakeholder management skills
Ability to interpret complex data and recommend actionable insights
Proficiency in data analysis tools, dashboards, and reporting systems.

Tax-free salary.
Life insurance coverage.
Medical insurance.
Annual leave balance.
Company gratuity scheme.
Discretionary bonus program.
Annual flight contribution.
Transportation & housing allowances.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Performance Manager

Key skills