Work with small to mid-sized Carl Zeiss Meditec Data Management accounts
Manage a base of customers and successfully deploy data management software
Provide first-tier support to end-customers and field/remote resources
Create an ongoing relationship with Field Sales Rep, Field Engineers, Implementation Specialists and vendor partners
Partner with field resources for account planning and forecasting
Primarily responsible for product deployment with the end-user for a set timeline
Facilitate remote/on-site installation/add-on requests with Field/Remote Implementation Specialists
Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls
Work with Customer Support to facilitate and schedule FIS/On-site service requests
Respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers
Provide remote training sessions to the end user (WebEx) as needed

Minimum of five (5) years’ related experience in project management
BS Computer Science or Informatics, or A+, Net+, Server + certifications preferred
Knowledge of EMR/EHR business models a definite plus
Working knowledge in a clinical setting is extremely helpful
High degree of technical proficiency, and excellent problem-solving skills
Superior understanding of Networking Topologies, Windows/Mac operating systems and Medical instrument networkability required
Experience and familiarity of CZMI products and line of business a plus
Strong presentation skills and able to communicate professionally in written responses to emails, RFPs, and when submitting reports
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
Travel required, approximately 25% of the time, may involve overnight stays

Digital Project Manager II

Key skills