Treasury Management Operations Specialist

Role Overview

• Implementation of TM services such as ACH Origination, Business Online Banking, Lockbox, Check and ACH Positive Pay, Remote Deposit Capture, and Wire Origination
• Review documentation and signatures, verify approvals, and activate enrollments in TM systems
• Obtain or prepare and process Account Analysis forms and billing codes for accurate service charges
• Maintain tracking worksheets for enrollments and maintenance requests
• Process service terminations and manage TFB employee TM access permissions
• Complete customer maintenance tasks, ensuring proper documentation and filing
• Follow up on outstanding exceptions and documentation
• Provide technical training on TM services, tools and systems via meetings, calls, or remote sessions
• Complete implementations within established SLAs and guidelines
• Maintain expertise in Account Analysis billing and clarify details for customers
• Monitor Positive Pay exceptions and obtain customer decisions on pay or return
• Monitor and report RDC items over $25,000 daily
• Serve as the main contact for TM customers, bank colleagues and service partners; resolve routine and complex issues promptly
• Respond to inquiries in the TM Operations inbox within established SLAs and department guidelines
• Monitor call queue and handle customer inquiries and service requests quickly and in line with SLAs
• Exercise sound judgement based on Treasury Management (TM) knowledge, bank policies, procedures and compliance requirements
• Communicate clearly and provide timely updates on requests, issues, and resolutions
• Recommend process improvements to enhance efficiency and customer experience
• Support special projects, system upgrades, and strategic initiatives
• Identify and promote TM cross-selling opportunities to drive revenue and meet customer needs
• Stay informed on product updates, system changes, and industry trends; maintain ongoing education in TM policies and products
• Serve as a resource for other departments, educating teams on TM products, services, and processes
• Perform additional duties as needed

Requirements

• High school diploma or equivalent
• Banking experience, required two years in Treasury Management with an understanding of products, services and Account Analysis
• Working knowledge of banking, Treasury Management products/services, and Account Analysis preferred
• Excellent customer service, problem-solving, and communication skills
• Ability to work independently and collaboratively; highly organized with strong multitasking ability
• Exceptional attention to detail and accuracy
• Self-motivated, adaptable to frequent interruptions, and capable of managing multiple priorities
• Sound judgment and decision-making skills: make timely, accurate decisions within defined guidelines and escalate when necessary
• Strong organizational, problem-solving, and analytical abilities; prioritize tasks and develop action plans aligned with team goals
• Excellent written, verbal, and interpersonal communication skills
• Proficient in Microsoft Office Suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, SharePoint, Teams, Word)
• Ability to travel via personal vehicle as required.

Benefits

• EOE/Disability/Veteran