About this role

Own planning, execution, and delivery of the program
Define governance, cadence, and accountability structures
Ensure consistent execution across all streams
Drive alignment across Sales, Customer Success, Retention, Partners, and Product/BU
Run execution forums (weekly reviews, action tracking, follow-ups)
Translate strategy into measurable actions at account and program level
Ensure execution discipline across all teams and levels
Build and maintain a reliable data foundation (adoption, usage, pipeline, churn risk)
Define and track KPIs to measure impact and progress
Design and drive recovery and growth plans for key accounts (e.g. low adoption, high risk, high potential)
Provide structured updates on progress, risks, and impact to leadership
Enable fast, data-driven decision-making

Execution-driven mindset
Hands-on, pragmatic, and outcome-focused
Strong ability to simplify complexity and drive execution
Cross-functional leadership
Proven experience leading complex, cross-functional programs
Confident influencing stakeholders from IC to senior leadership
SaaS / technology background
Experience in enterprise SaaS environments
Ideally familiar with Adobe (AEM) or similar platforms (Salesforce, SAP CX, Sitecore)

Senior Project Manager

Key skills