Oversee the enterprise-wide Revenue Cycle learning programs; define and maintain role-based learning pathways (new hire, experienced hire, and leadership tracks)
Lead structured staff onboarding programs for new hires and role-based tracks
Build and maintain a comprehensive leadership development program for Revenue Cycle supervisors, managers, and directors
Partner with Global Learning & Talent and HMS leaders to drive adoption of enterprise programs
Develop ongoing continuing education curricula that address evolving regulatory requirements, payer policy changes, and emerging industry best practices
Oversee the enterprise-wide Revenue Cycle Quality Assurance program that encompasses all operations functions
Define, monitor, and report on key QA performance indicators
Champion the use of automation and AI within Training and Quality Assurance team

Bachelor’s degree in business administration, healthcare management, or related field; Master’s degree preferred
10+ years in senior leadership roles with experience in revenue cycle learning and development, quality assurance, healthcare revenue cycle operations, or consulting
Experience leveraging advanced AI, automation, and analytics platforms to support and transform training delivery and quality assurance operations at enterprise scale
Demonstrated experience scaling and optimizing teams in high-growth and matrixed environments
Experience with shared services, managed services models, and managing global delivery teams

medical, dental and vision coverage
401(k) plan with a generous employer match
employee stock purchase plan
generous Paid Time Off policy
paid parental leave and adoption assistance
Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops

Senior Director – Revenue Cycle, Global Training and Quality Assurance

Key skills