Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.

Bachelor's degree from an accredited college or university preferred.
CPCU, ARM, AIM, and/or AIC certifications preferred.
Ten (10) years claims management experience including three (3) years prior supervisory experience or equivalent combination of education and experience required.
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills.

Director, Claims

Key skills