About this role

You receive support inquiries via chat, email, and phone and handle them independently
You analyze issues, answer questions about our platform, and find pragmatic solutions
You escalate more complex issues in a structured way to our Tech or Customer Success team
You maintain our internal knowledge base and help further develop self-service resources
You provide feedback from customer contact directly to the product team — your perspective matters
You actively contribute to improving internal support processes

Enjoy interacting with people — whether in customer contact or team collaboration
Some experience in (technical) customer support, ideally in a SaaS environment
Excellent German skills (C2) and solid English skills (B2)
Basic technical understanding, quick comprehension, and enthusiasm for digital tools
Solution-oriented mindset, patience, and a calm manner — even under pressure
Team player mentality and willingness to take on responsibility in a growing company

Customer Support Manager – Software Startup

Key skills