Director, Quality Assurance

Role Overview

• Lead as a hands-on, player–coach QA leader, contributing directly to test automation design, framework development, code reviews, and the resolution of complex quality and production issues
• Define, implement, and evolve the overall QA strategy, standards, and best practices across manual and automated testing, ensuring alignment with business, regulatory, and customer requirements
• Architect and scale modern automation frameworks and CI/CD-integrated testing solutions, driving increased test coverage, reliability, execution speed, and long-term maintainability
• Own the end-to-end test lifecycle, including test planning, test case design, regression strategy, execution, defect management, and reporting, ensuring processes are repeatable, data-driven, and effective
• Ensure comprehensive quality coverage across all testing dimensions, including functional, regression, integration, performance, and security testing
• Embed quality deeply within Agile, Scrum, and DevOps workflows, promoting a shift-left testing culture focused on early validation, defect prevention, and continuous feedback throughout the SDLC
• Leverage metrics and insights to drive decisions, providing clear visibility into quality trends, release readiness, risks, and outcomes to technical and executive stakeholders
• Continuously improve QA processes, tooling, and execution, identifying bottlenecks and risks, piloting new technologies, prioritizing initiatives effectively, monitoring execution, and adjusting course as needed
• Build, lead, and mentor a high-performing QA team, fostering a culture of collaboration, accountability, and continuous improvement
• Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and management teams
• Build and maintain productive relationships across departments, navigating organizational complexity and silos
• Lead and/or contribute to cross-functional initiatives and change efforts
• Communicate clearly and persuasively, adapting messages for diverse technical and business stakeholders across levels and functions

Requirements

• 7+ years of experience in software quality assurance, including 3+ years leading and managing QA teams delivering commercial software products (SaaS, on-prem, and/or mobile)
• Proven experience leading in a hands-on technical leadership role, balancing people leadership with direct contribution to test automation, reviews, and complex quality issues
• Strong technical expertise in test automation, including designing, building, and maintaining scalable, maintainable automation frameworks and contributing production-quality code
• Proficiency in Python and working knowledge of the .NET framework
• Deep experience with modern test automation tools and frameworks such as Playwright, Selenium WebDriver, TestNG, Cucumber, and SmartBear tools (TestComplete, ReadyAPI or similar)
• Demonstrated experience integrating automated testing into CI/CD pipelines and DevOps toolchains (e.g., Azure DevOps or comparable platforms)
• Hands-on experience with test management and defect tracking tools, and ownership of test planning, execution, and reporting practices
• Strong analytical and problem-solving skills, with experience using quality metrics and data to assess risk, inform release decisions, and drive continuous improvement
• Extensive experience delivering software in Agile/Scrum environments with frequent release cadences
• Passion for modernizing QA practices, including automation-first strategies and movement toward cloud-native (PaaS) architectures
• Bachelor's degree in Computer Science, Software Engineering or related discipline

Tech Stack

• Azure
• Cloud
• Python
• SDLC
• Selenium
• .NET

Benefits

• This is a remote position, with occasional travel
• East Coast candidates preferred