Acts as a top-level specialist to provide counseling and informational services to members
Coordinates resources to support optimal care and lifestyle management services
Implements system to assess member's clinical needs and applies appropriate clinical tools to identify and provide services
Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment
Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency
Collaborates with team of professionals in a way that supports positive clinical outcome and continuity of care for all members
Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements
Maintains current independent behavioral health license in good standing in the state where they reside

1+ years of crisis intervention experience required
Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist
24x7x365 call center coverage needed, holiday coverage may be required
Experience in facilitating patient/client positive behavior change
Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred

EAP Clinical Counselor

Key skills