Customer Service Representative

Role Overview

• Answering questions and resolving issues based on phone calls/emails from members and employer groups
• Working collaboratively with members and colleagues to deliver world class customer experience
• Educating & assisting with the member portal
• Documenting and tracking all contacts, events, and outcomes with members using appropriate systems and processes
• Identifying trends and any emerging customer service issues and working to develop solutions

Requirements

• 1+ years of customer service experience in a call center environment
• 1+ years of Microsoft Office Suite experience
• Must have experience working with multiple screens and applications
• Must be willing and able to go onsite to Lansing, MI office 3 days a week
• 1+ years of flexible spending experience (preferred)
• Effective organizational skills and ability to manage multiple tasks
• Excellent customer service and critical thinking skills
• Effective communication skills, both verbal and written

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• additional resources