Senior Fraud Operations Manager

Role Overview

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio
• Make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Direct area supported and oversee the delivery of end results and budget management
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made

Requirements

• 6-10 years of experience in a related role
• Basic knowledge of the industry required
• Proven success in a similar position
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays