About this role

Own the day-to-day client relationship for an assigned book of business (1000+ subscriber accounts)
Lead efforts to ensure client satisfaction, retention, and renewal
Communicate proactively with clients to anticipate needs, provide timely updates, and deliver actionable insights
Coordinate with Operations, Network Management, Analytics, Finance, Marketing, and Customer Service
Develop a deep understanding of each client’s strategic business objectives
Identify, escalate, and resolve issues, ensuring ownership through completion
Advocate for client needs
Leverage data and analytics to deliver insights
Lead the development and execution of strategies to expand client engagement
Maintain and update all client-related activities in Salesforce
Represent Brighton Health at client meetings and industry conferences

Bachelor’s degree in a related field
Minimum 5 years of experience in account management (1000+ subscriber accounts) or a related field
Proven track record in client retention and relationship management
Excellent communication, interpersonal, and problem-solving skills
Strong organizational and time-management skills
Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Ability to travel 20%+

Account Executive

Key skills