Pharmacy Patient Liaison, Specialty Pharmacy

Role Overview

• Manage and grow patient account base by recruitment and retention of specialty pharmacy services
• Work closely with patients to deliver a full continuum of medication adherence support
• Provide outbound therapy/medication adherence check-ups by process refills to ensure no gaps in refills/treatment
• Build relationships with patients by providing friendly, courteous and efficient service
• Develop and grow trusting relationships with providers and hospital staff to provide highest level of care
• Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives
• Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations
• Demonstrate resourcefulness in the face of challenges and providing workable solutions to complex problems

Requirements

• HS Diploma or G.E.D. required
• AA or BA preferred
• Requires licensure to practice pharmacy
• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the worked-in state.
• Technicians must have current active National Certification verified by PTCB or ExCPT.
• Must have 4-5 years' of pharmacy experience
• Pharmacy Interns – must be in their 2nd year
• Excellent English oral and written communication skills required;
• Excellent interpersonal skills to provide superb personalized customer service
• Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
• highly proficient in Microsoft Office particularly Excel, Word, and Outlook.

Benefits

• benefits (medical, dental, vision, pharmacy)
• discretionary annual bonuses
• merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off
• career advancement opportunities
• resources to support employee and family well-being