Key skills
Sales
About this role
Role Overview
- Promote ACG products and services
- Promote customer satisfaction
- Participate in office events to help generate revenue by improving member awareness of products
- Greet customers and provide peace of mind by servicing their needs
- Provide sales and support services to members including greeting, servicing, and selling membership, travel products and (some) banking products
- Generate leads, update members on travel and insurance specials, and provide travel information
- Respond to customer inquiries and refer to senior staff or agent when appropriate
- Provide cashiering services to members which includes taking and processing payments for insurance policies, travel and sale of tickets, and travel money products
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
- Provide administrative support to the travel and/or insurance sales staff during peak periods
- Conduct outbound promotional calls for insurance and/or travel products
- Other duties as assigned
Requirements
- Education: High School Diploma or equivalent
- Work Experience: Working in a customer focused environment
- Providing customer focused service and timely solutions to problems
- Microsoft Office applications
- Taking personal responsibility in seeking solutions to problems
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more