Senior Consultant, Customer Experience

Role Overview

• Provide critical architectural, engineering, and deployment support activities for Cisco Unified contact center
• Focus on contact center architecture, upgrades, and migration activities
• Planning and executing upgrade and migration activities for Cisco Contact Center environments
• Designing, building, and deploying Webex Contact Center (WxCC) solutions

Requirements

• Strong delivery background with deep technical expertise in legacy Cisco Contact Center environments, including PCCE, UCCE, and UCCX
• Modern CCaaS applications such as Webex Contact Center
• Excellent debugging and troubleshooting skills
• Ability to autonomously drive a project task to completion
• Strong client-facing consulting experience

Benefits

• Health, dental, and vision insurance
• Life and accident insurance
• Short and long-term disability coverage
• Mental wellness programs