Customer Experience Manager

Role Overview

• Lead and inspire front-line customer support teams day to day
• Mentor team members and coordinate targeted training and upskilling
• Own KPI analysis to uncover improvement opportunities across CX and call centre ops
• Bridge Sales Directors and Managers through weekly stakeholder touchpoints
• Collaborate globally to improve, centralize and implement CX processes
• Deliver exemplary service experiences to DM customers at every touchpoint

Requirements

• 4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
• Proven people management: leading through accountability, continuous learning, and genuine development
• Strong strategic thinking: you make decisions that improve both team and customer experience
• Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
• Excellent written and verbal communication, plus advanced English fluency
• Sharp time management and organisational discipline
• Bonus points if you have startup or scaleup experience
• High IT literacy and love for new tech
• Proficiency in a second relevant language

Benefits

• Intercultural and inclusive workplace
• Commitment to providing appropriate accommodation