Billing Analyst

Role Overview

Key Responsibilities

• Manage and respond to queries within the billing mailbox, ensuring timely and professional communication
• Perform weekly bill run checks, identifying and resolving issues such as unallocated usage, missing services, and incorrect data
• Review Profit & Loss accounts to identify billing anomalies, rating errors, and revenue opportunities
• Support the monthly billing cycle, ensuring all supplier files are processed, services allocated, and products correctly mapped
• Manage tariffs and bolt-ons, including creating new tariff sets and retiring legacy ones
• Work closely with internal stakeholders and external suppliers to resolve billing queries and discrepancies
• Support billing migrations linked to mergers and acquisitions activity
• Verify supplier billing accuracy and raise/chase credits where needed
• Ensure adherence to regulatory and compliance requirements
• Suggest and implement process improvements to enhance efficiency and accuracy
• Assist with ad-hoc billing projects as required

Requirements

• Strong ability to prioritise and manage a busy workload with competing deadlines
• Excellent organisation and time management skills
• Confident communicator, both written and verbal
• Highly analytical with exceptional attention to detail
• Ability to work independently and make sound decisions
• Strong Excel skills, including VLOOKUPs and Pivot Tables
• Reliable, punctual, and proactive approach

Desirable Skills

• Previous experience in a billing role
• Experience within the mobile or telecoms industry
• Familiarity with billing platforms or CRM/database systems
• Experience working with internal and external billing systems

Benefits

Why Join Us?

• Work in a fast-paced, collaborative environment
• Develop specialist knowledge across mobile billing and telecoms
• Be part of a team driving continuous improvement and innovation
• Hybrid working with 2 days per week in our Shoreham office