About this role
Role Overview
- Deliver high-impact field service by resolving complex technical issues and exceeding customer expectations
- Provide exceptional customer service by adhering to customer entitlements and setting clear expectations
- Understand the customer's business and competitive environment; generate service revenue
- Actively participate as a member of the regional work team; work to improve team processes
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
- Travel across the specified geography is required
- Adhere to established training, quality, and safety requirements
Requirements
- 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries
- Preferred experience in IGT/DXR
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- At least an associate's degree in electronics or in a similar discipline or 4+ years of relevant experience with no degree
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position
- Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
Benefits
- field service and lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement