Deliver high-impact field service by resolving complex technical issues and exceeding customer expectations
Provide exceptional customer service by adhering to customer entitlements and setting clear expectations
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Travel across the specified geography is required
Adhere to established training, quality, and safety requirements
Requirements
2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries
Preferred experience in IGT/DXR
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
At least an associate's degree in electronics or in a similar discipline or 4+ years of relevant experience with no degree
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position
Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
Benefits
field service and lead generation incentive bonus plans
on-call pay
company fleet/car
training
advancement opportunities
generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement
Field Service Engineer – Imaging Systems at Philips | JobVerse