Customer Service Representative

Role Overview

• Managing a high volume of inbound calls
• Accurately documenting excavation and utility locate information in a web-based system
• Providing the caller with pertinent and legally required information for each locate notice
• Handling high-volume inbound customer service calls with professionalism and urgency
• Navigating multiple computer systems and web-based applications simultaneously
• Maintaining exceptional attention to detail while multitasking

Requirements

• Minimum requirement is a high school diploma or equivalent
• 2 years of customer service experience required
• Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download
• Bilingual candidates encouraged to apply
• Be able to type at least 45 wpm accurately (or at least 14,500 kph)

Benefits

• Company-provided equipment
• Paid Time-Off
• Medical, Dental, and Vision Benefits
• 401K
• Career Growth