Shape retention strategies across Western Europe and build high-performing teams.
Lead and coach Team Leaders covering Spanish, UK, and French markets.
Develop regional high-value customer lifecycle strategies to drive growth and minimize churn.
Analyze data and devise strategies to improve team performance.

Proven, deep expertise and experience in leading, coaching, and developing Team Leaders within a fast-paced Customer Success/ retention/ Key Account Management environment.
A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value.
Demonstrable experience managing Key Accounts (KAM) or high-value customer lifecycles.
Strong data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements.
Excellent cross-functional collaboration and communication skills to align with regional management and international teams.
An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment.
Full professional proficiency in both English and Spanish, as you will be communicating with our global teams and local markets.
Bonus points if you speak French! It’s not a deal-breaker, but it’ll definitely help you stand out as we support our growing international teams.
Knowledge of the beauty industry (this is a strong plus for our team).

Medical + dental insurance paid for by the company.
Your birthday day off.
50 € per month to use on Booksy services.
Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
Access to psychologist sessions.
Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.
We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote
either works. All we ask is that you're based in the country/region this role is advertised in.

Customer Success Team Manager – Retention

Key skills