The Quality Control Analyst evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams to help ensure adherence to and proper execution of internal policies and procedures.
Specifically, the analyst is responsible for reviewing a sample of account-level activities fulfilled by associates, and in turn providing consolidated and valuable feedback to help front-line units assess performance and coach associates.
To be successful in this role, the analyst must maintain knowledge of the Consumer Investments Operations business structure, as well as knowledge of industry regulations and Merrill’s internal policies and procedures.
Additionally, it is critical for the team to create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results.

Strong organizational, time management and teamwork skills
Attention to detail and follow through on assignments
Ability to multi-task and independently prioritize his/her workload
Demonstrate a cooperative and professional work attitude
Capable of multi-tasking and working efficiently under stress and high volume
Strong analytical, negotiation and problem solving skills
Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
Demonstrate excellent verbal, written and listening skills
Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
Must currently be in a one of the following job codes to be considered for this opening: Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204)

Quality Control Analyst, Consumer Investments

Key skills