Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
Manage customer orders, including order modifications, cancellations, and refunds.
Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
Stay up to date with the app's features, policies, and processes to provide accurate information to customers.
Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication.
Follow established guidelines and protocols to deliver consistent and exceptional customer service.
Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
Support the Operations team to meet the needs of our rider and restaurant partners.

are honest.
are a very fast learner.
are an excellent writer and fluent in English, able to break down complex ideas into comprehensible bits.
are very intuitive and willing to gain knowledge from new experiences.
love to solve complex issues when the answers are not readily available.
are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience
are extremely patient and calm under pressure
can communicate clearly and empathetically both written and verbally
have a deep and unrelenting focus on customer satisfaction and experience
are flexible to work in shifts, including evenings, weekends, and holidays.

Customer Support Representative

Key skills