Lead a group of world class Software Engineers working on core and critical systems directly used by our customers.
Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers.
Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
Influence direction, culture, and engineering standards across the whole team.
Continuously refine practices to support the growth, development, and improvement of both individuals and the team
Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution

10+ years of experience working on large scale distributed systems
3+ years of experience managing engineering teams
Experience in leading 1-2 teams of total 8+ engineers
Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development)
Ability to dive deep into technical details and provide guidance to the team when required
Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems
Proven track record of delivering in a fast paced and ambiguous environment
Prior experience in the Billing domain with an understanding of industry trends is highly desirable
Strong focus on delivering exceptional user experiences with a customer-first mindset
Prior E-Commerce or Billing experience

Senior Manager, Software Engineering

Key skills