Key skills
ITSMServiceNowPerformance Optimization
About this role
Role Overview
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
- Troubleshoot and resolve issues related to ITSM, HAM, integrations, portal and other ServiceNow modules(optional).
- Support and maintain ServiceNow modules.
- Collaborate with stakeholders &end users to understand requirements and deliver effective ServiceNow solutions.
- Ensure adherence to best practices in ServiceNow development and configuration.
- Document technical solutions, workflows, and issue resolutions.
Requirements
- Required Certifications: Certified System Administrator(CSA)
- Certified Application Developer(CAD) / CIS
- ITSM
- Advanced troubleshooting and root cause analysis on ServiceNow platform issues
- Troubleshooting and resolving issues related to ITSM, HAM, integrations, and other ServiceNow modules
- Support and maintain ServiceNow modules and integrations between ServiceNow and external systems
- Collaborate with stakeholders & end users to understand requirements
- Participate in platform upgrades, clone, patching, and performance optimization initiatives
- Document technical solutions, workflows, and issue resolutions
Tech Stack
- ITSM
- ServiceNow
Benefits
- NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.