Lead end-to-end deployments: requirements discovery, process analysis, configuration, deployment support and go-live readiness.
Work onsite in manufacturing environments to validate workflows, prove capability, guide users and ensure alignment with real operational needs.
Deep-dive into customer operations: production planning, quoting, purchasing, stock control, sales order processing, admin flows, shopfloor execution.
Translate those processes into robust configurations, best-practice recommendations and clear adoption pathways.
Deliver training onsite and remotely, adapting to different audiences—from operational users to managers and stakeholders.
Provide high-quality technical/application support and ensure successful post-implementation adoption.
Contribute to implementation methodology, customer success playbooks and knowledge base.

Experience with MRP/ERP / production management / quoting / purchasing / stock control or similar business systems
Ability to analyse customer processes and translate them into practical system solutions
Strong communication (written & verbal), strong listening skills, ability to influence across levels.
Comfortable working independently in a home-based role while staying connected to the team.
Strong problem-solving skills and sound judgement in complex, multi-system environments.
Good working knowledge of Microsoft Office and Windows.
Knowledge of database structures and SQL.
Interest in / experience with AI-enabled tools or automation to improve productivity.
Willingness to travel across the UK and occasionally Europe.

Application Engineer, MRP

Key skills