Provide an IT experience that clients love
Provide Level 3 support to new and existing clients
Responsible for Emergency Response to client outages
Act as escalation point for Service L1 and L2
Responsible for ticket ownership through discovery, resolution, and future mitigation
Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner
Responsible for consistently providing accurate service ticket notes and time tracking
Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
Responsible for creating and maintaining documentation
Responsible for meeting or exceeding departmental KPI's

Network Engineer

Key skills