Design and maintain end-to-end workflows that span multiple departments
Define required handoffs, inputs, approvals, and artifacts at each stage
Clarify ownership and accountability at transition points between teams
Reduce ambiguity, rework, and dropped deliverables caused by unclear handoffs
Continuously improve workflows as strategy, services, or scale evolves
Own the strategy, configuration, and evolution of Wrike as an operational system
Translate workflow design and policy decisions into system behavior
Ensure systems produce reliable, usable data
Identify high-friction, high-volume operational activities suitable for automation
Implement AI and automation to reduce manual effort, improve consistency, and increase speed
Measure adoption and impact, not just deployment
Own the SOP operating model for the organization
Define what qualifies as an SOP versus guidelines or job aids
Maintain a single, trusted repository with version control and archival
Ensure SOPs reflect how work actually happens in systems and workflows
Design and execute change plans for workflow, system, and policy changes

12+ years of experience in operations, systems, or enablement roles within a services or project-based organization
Extensive experience with Wrike required
Experience designing and implementing cross-functional workflows and operating models
Strong understanding of operational systems, automation, and data integrity
Proven ability to translate strategic intent into practical execution
Strong leadership and cross-functional influence skills
Ability to balance structure with pragmatism in a fast-paced environment.

VP, Operational Systems – Enablement

Key skills