Client Delivery Project Manager

Role Overview

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
• Leads project teams.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.
• Ensures various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.
• Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live.
• Assumes responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoots project issues and escalates them to upper management if necessary.
• Leads lesson learned exercises and participates in root cause analysis discussions.
• Ensures that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.
• Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.
• Facilitates project meetings including project kick off and specification meetings.
• Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meetings with key client personnel including IT for network connectivity and file mapping.
• Maintains interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.
• Maintains thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.

Requirements

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• 3 years of project management experience required.
• 3 years in a client facing role required.
• 3 years in the financial services industry with card processing and payment solutions preferred.
• Client facing project leadership and card processing experience preferred.
• Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio and Project.
• Working knowledge of various project methodologies.
• Working knowledge of Enterprise Project Management tools.
• Working knowledge of debit and credit card processing and supporting financial technology products.
• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Possess strong leadership, interpersonal, and problem solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior level executives to make appropriate business decisions.
• Ability to exercise discretion and good judgment in making decisions.
• Ability to travel as needed, 25%.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program