IT/OT Software Engineer

Role Overview

• Design, develop, maintain, and improve software solutions to support business and operational needs, in close collaboration with internal stakeholders
• Develop applications, tools, scripts, and integrations prioritized by IT, OT, and business requirements
• Maintain and improve existing applications, ensuring reliability, scalability, and security
• Work with databases (MS SQL) to design efficient data models, queries, and integrations
• Produce and maintain technical documentation for developed solutions
• Actively participate in local and global IT and OT projects, ensuring alignment with global IT strategy and standards
• Support and integrate software solutions within IT and OT environments, including industrial and production-related systems
• Diagnose and troubleshoot application, system, or infrastructure-related issues, implementing corrective actions or escalating to Global IT when required
• Provide day-to-day IT support for users at FEL, creating and resolving incidents and requests in the Global IT Service Management tool in line with SLAs
• Organize and schedule upgrades and maintenance activities with minimal disruption to operations
• Ensure security, data privacy, and compliance of IT systems according to best practices and corporate policies
• Coordinate and support external IT service providers, ensuring alignment with internal IT goals
• Create, maintain, and update documentation, including procedures, troubleshooting guides, and system documentation
• Maintain accurate records of incidents, repairs, fixes, maintenance activities, and changes
• Support Global IT standards, guidelines, and policies, ensuring compliance at the local level
• Participate in continuous improvement of IT and OT processes in cooperation with Global IT
• Stay updated on new implementations, documentation, and process changes within Global IT Operations
• Communicate relevant IT/OT and software-related information clearly to local business teams
• Collaborate effectively with colleagues, IT/OT teams, and external partners at both local and global levels
• Proactively identify inefficiencies or improvement opportunities in systems and processes and report them to IT management
• Ensure all safety guidelines and procedures are followed during daily activities
• Take responsibility for tasks not directly related to Operational Excellence, escalating to IT management when necessary

Requirements

• Trackable experience in software development
• Technical course or degree in Software Development, IT Engineering, Computer Science, Electronics, or a related field
• Knowledge in IT support
• Solid experience with .NET development for web
• Experience with MS SQL (queries, schema design, performance basics)
• Good communication skills in Portuguese, both written and spoken
• Solid understanding of IT infrastructure, computer systems, networks, and operating systems
• Basic understanding of OT environments and industrial systems is an advantage
• Knowledge of operating system configuration and management
• Understanding of IT security and data privacy principles (certifications are a plus)
• Familiarity with IT Service Management tools and processes (ITIL knowledge/training is a plus)
• Strong customer service mindset with focus on user experience
• Excellent communication skills in English, both written and spoken
• Professional, open-minded, and collaborative approach across all organizational levels
• Team player with a structured, systematic, and self-managed way of working
• Confident in engaging with the business to address issues and drive continuous improvements

Tech Stack

• ITSM
• SQL
• .NET

Benefits

• Health insurance
• Professional development
• Flexible working hours
• Paid time off