Senior Analyst, Infrastructure Service Operations – Hardware Asset Management

Role Overview

• Ensures a complete inventory of IT assets owned and managed by stakeholders, is maintained within the asset management repository.
• Work with stakeholders to ensure hardware is discoverable or manually added to the asset management repository.
• Conduct regular hardware audits to maintain accurate records of all IT assets, including serial numbers, location, status, configuration, and condition in collaboration with stakeholders.
• Track hardware purchases, deployments, transfers, and retirements within the organization.
• Utilize asset management software to effectively manage and visualize hardware inventory data.
• Engages with the procurement, deployment, and retirement of IT assets according to established lifecycle procedures.
• Manage the procurement process for new hardware, including vendor evaluation.
• Collaborates with procurement and vendor management teams to utilize experience with contract management and negotiations.
• Coordinate hardware deployments to end-users, ensuring proper configuration and setup.
• Monitor hardware health and performance through regular maintenance checks and updates.
• Engages in problem-solving sessions to address process and service improvements and technology enhancements.
• Plan and execute hardware refresh cycles to maintain optimal performance and security standards.
• Maintain clear and detailed documentation for all asset management processes.
• Develop and enforce company hardware asset management policies, including standards for asset tagging, disposal procedures, and security protocols.
• Ensure adherence to industry best practices and compliance regulations regarding hardware management.
• Communicate hardware policies and procedures to stakeholders across the organization.
• Develop and maintain standard operating procedures (SOPs) and Work Instructions for IT Asset Management processes.
• Generate regular reports on hardware asset utilization, cost analysis, and potential risks to inform decision-making.
• Identify trends and areas for improvement in hardware management practices.
• Analyze data to optimize hardware procurement and disposal strategies.
• Provides recommendations and insights to management based on data-driven analysis.

Requirements

• 2-3 years of experience in IT asset management, infrastructure support, or a related field
• Proficiency in IT asset management principles, processes, tools, and methodologies
• Ability to analyze IT asset performance and make recommendations
• Proven experience in procurement, asset lifecycle management, and asset inventory control
• Familiarity with the ITIL Framework, IT Governance, and IT Service Management (ITSM)
• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
• Excellent written, verbal, communication, presentation, and reporting skills with the ability to work both independently and as part of a team
• Professional certification(s) in IT asset management (e.g., IAITAM, CHAMP) are a plus
• Knowledge of Managed Engine Asset Manager or similar tools
• Knowledge of SNOW are a plus
• Knowledge and experience in Software Asset Management are a plus.

Tech Stack

• ITSM