Bilingual Appliance Delivery Driver

Role Overview

• Operate a 20–26 foot truck in accordance with traffic laws and company policies
• Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations
• Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation
• Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal
• Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality
• Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals
• Remove doors or doorways as needed to complete safe and damage-free entry
• Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance
• Immediately report equipment or app issues to supervisors
• Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage
• Maintain the cleanliness of the truck and report maintenance issues as needed
• Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances
• Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents
• Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims
• Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation
• Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores
• Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times
• Maintain a professional appearance and behaviour in line with company standards
• Perform other duties and special projects as assigned

Requirements

• Valid Class 3 driver’s license with a clean driving record (driver’s abstract required)
• 5+ years of experience operating 20–26 foot trucks
• 1+ years of appliance delivery and basic installation experience in a high-volume setting
• Familiarity with white glove delivery standards and basic appliance installation tasks
• Physically capable of heavy lifting, stair navigation, and manual handling of large items using proper techniques and tools
• Able to work effectively with a delivery partner and follow instructions
• Comfortable using handheld devices and delivery management systems
• Knowledge of safety protocols, SOPs, and hazardous material handling
• Must be fluent in English and French (written and spoken)
• High school diploma required
• Strong communication, customer service, and interpersonal skills

Tech Stack

• Android

Benefits

• Commitment to innovation and service excellence
• Focus on care, sustainability, and community impact