Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
Demonstrate advanced product knowledge and the ability to solve customer issues
Resolve customer issues on the first call as frequently as possible
Open and manage trouble ticket system for user issues, Data Network, OS issues

Over 18 years of age
HS Diploma or equivalent
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem solving skills
Ability to work independently and multi-task

Tech & Sales Support

Key skills