Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills.
Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality.
Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript.
Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites.
Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like ElasticPress.io and SiteWatch.

You are a front-end WordPress pro. You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely.
You are an effective communicator. You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions.
You are an effective problem solver. You are highly skilled at debugging UI glitches, resolving CSS/JS conflicts, optimizing legacy theme codebases, and ensuring cross-browser compatibility.
You are adaptable and hyper-organized. You are comfortable managing a high workload and a ticketing queue, effortlessly switching contexts between 5–10 different client projects in a single day, and delivering high-quality work under varying demands.
You are a self-starter and ongoing learner. You are eager to tackle emerging front-end technologies, modern accessibility standards, and AI tooling, applying this knowledge to solve practical client challenges efficiently.

Front-End Web Engineer – Support & Maintenance, WordPress

Key skills