Principal Program Manager – Platform & Product Operations

Role Overview

• Guide, coordinate and unblock cross-functional programs with multiple workstreams, dependencies, and senior stakeholders, including work with high executive visibility.
• Translate leadership priorities into clear outcomes, plans, milestones, decision frameworks, and quality bars appropriate for VP
• and C-level audiences.
• Keeping leadership abreast of status, strategic shifts, and trends while raising escalations as needed.
• Proactively surface tradeoffs and risks, recommend mitigation strategies, and drive timely decision-making before issues escalate.
• Ensure initiatives remain aligned to platform strategy, leadership priorities, and clearly articulated success metrics.
• Represent the team with VP
• and C-level stakeholders, preparing and reviewing executive-ready materials such as deep-dive decks, strategic readouts, and concise status updates.
• Establish and evolve fit-for-purpose planning, tooling, and operating rhythms that reduce friction, rework, and executive churn.
• Strengthen quality and review mechanisms so high-visibility outputs consistently meet the expected bar.
• Lead planning sessions, retrospectives, and onboarding for a small, high-impact team, while managing priorities, dependencies, and risks to ensure consistent delivery.
• In the first 30-60 days, foundational artifacts: Centralized program tracker that captures all active work across portfolio of programs, demonstrating visibility, prioritization discipline, cross-functional alignment, and operational rigor across the organization.
• Establish an operating cadence like including, but not limited to planning rhythm, check-ins, retrospectives, reporting.
• A stakeholder map with clear ownership and communication paths. A current-state assessment outlining gaps, risks, and dependencies.
• By 60-90 days, alignment and visibility: A prioritized roadmap covering team programs, team initiatives, and inner source efforts (built in collaboration with partners). Defined intake and prioritization process for new work. Reporting dashboard or summary (status, risks, progress) used consistently with stakeholders. Recommendations for improvements to a senior-level status reporting tool and meeting series.
• By 90 days to 6 months, scaling impact: Formalized program framework that standardizes how work is planned, tracked, delivered, and reported to stakeholders. Dependency and risk management approach that is actively used, not just documented. Improved roadmap with forward-looking visibility (quarterly or longer). Measurable improvements in delivery predictability and stakeholder alignment. Recommendations for longer-term tooling or system adoption, based on observed needs.

Requirements

• 8 -12+ years of experience in program management, business analysis, operations, or related roles with substantial delivery responsibility.
• AI-forward mindset with demonstrated adoption of AI tools to accelerate execution, communication, and program outcomes.
• Demonstrated success leading complex, cross-functional initiatives from early problem framing through execution and measurable outcomes.
• Experience using and maintaining program and portfolio management tools, including Airtable, to track work, manage dependencies, and support clear communication and decision-making across teams.
• Strong ability to organize complex problem spaces into clear outcomes, plans, and decision paths.
• Systems-thinking mindset with the ability to understand interdependencies and downstream impacts.
• Strong written and verbal communication skills, including experience working with executive audiences.
• Experience working closely with product and engineering teams in modern software development environments.
• Knowledge of the software development lifecycle is a bonus.
• Comfort learning new technical concepts, tools, and platforms as needed to support effective execution.
• Can hold strong opinions loosely, communicate sharply, and inspire confidence through accountability and reliability.

Benefits

• Health and financial benefits
• Time away and everyday wellness