Senior Digital Product Manager – Mobile & Online Banking Security

Role Overview

• Own the end to end product vision, strategy, and multi year roadmap for mobile and online banking security, including sign in, multi factor authentication, step up challenges, device recognition/binding, session management, and access recovery.
• Drive prioritization decisions that balance usability, fraud risk, regulatory expectations, and platform scalability.
• Act as the recognized product lead and decision maker for mobile and online banking security experiences.
• Serve as product owner for one or more agile crews delivering security and authentication capabilities.
• Translate strategy into epics, features, and user stories with clear acceptance criteria, including complex edge cases and failure scenarios.
• Coordinate dependencies across mobile, web, and shared security platforms to ensure consistent experiences across channels.
• Lead delivery of authentication and access controls across iOS, Android, and web platforms.
• Partner with Cybersecurity and Fraud teams to embed risk based and adaptive security controls aligned to current and emerging threat vectors.
• Ensure solutions scale reliably across millions of customers with minimal friction and operational overhead.
• Operate as part of the first line of defense, supporting risk assessments, audits, and regulatory reviews related to digital banking security.
• Partner with risk, compliance, and legal teams to ensure secure experiences align with enterprise standards and policies.
• Own documentation and evidence related to product controls, decisions, and governance outcomes.
• Define and monitor KPIs and success metrics (e.g., authentication success rates, challenge rates, fraud losses, call center impact).
• Use data and customer insights to continuously improve security outcomes and customer experience.
• Drive alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.
• Communicate roadmap, priorities, and risks clearly to senior leaders and executive forums.
• Coach and mentor other product managers, raising security product maturity and execution rigor across the digital organization.

Requirements

• 7+ years of digital product management experience with ownership of large scale, customer facing platforms.
• Proven experience leading mobile and/or online banking products in regulated or high risk environments.
• Strong working knowledge of authentication and access concepts (e.g., MFA, step up authentication, device trust, session controls).
• Demonstrated ability to lead cross functional initiatives and influence senior stakeholders without direct authority.
• Strong analytical, communication, and risk management skills.
• Experience with mobile security, biometrics, or passwordless authentication.
• Familiarity with identity standards (e.g., OAuth, OpenID Connect, SAML).
• Background partnering closely with cybersecurity, fraud, and enterprise risk teams.
• Financial services experience strongly preferred.

Tech Stack

• Android
• Cyber Security
• iOS

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service