Own the end to end product vision, strategy, and multi year roadmap for mobile and online banking security, including sign in, multi factor authentication, step up challenges, device recognition/binding, session management, and access recovery.
Drive prioritization decisions that balance usability, fraud risk, regulatory expectations, and platform scalability.
Act as the recognized product lead and decision maker for mobile and online banking security experiences.
Serve as product owner for one or more agile crews delivering security and authentication capabilities.
Translate strategy into epics, features, and user stories with clear acceptance criteria, including complex edge cases and failure scenarios.
Coordinate dependencies across mobile, web, and shared security platforms to ensure consistent experiences across channels.
Lead delivery of authentication and access controls across iOS, Android, and web platforms.
Partner with Cybersecurity and Fraud teams to embed risk based and adaptive security controls aligned to current and emerging threat vectors.
Ensure solutions scale reliably across millions of customers with minimal friction and operational overhead.
Operate as part of the first line of defense, supporting risk assessments, audits, and regulatory reviews related to digital banking security.
Partner with risk, compliance, and legal teams to ensure secure experiences align with enterprise standards and policies.
Own documentation and evidence related to product controls, decisions, and governance outcomes.
Define and monitor KPIs and success metrics (e.g., authentication success rates, challenge rates, fraud losses, call center impact).
Use data and customer insights to continuously improve security outcomes and customer experience.
Drive alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.
Communicate roadmap, priorities, and risks clearly to senior leaders and executive forums.
Coach and mentor other product managers, raising security product maturity and execution rigor across the digital organization.
Requirements
7+ years of digital product management experience with ownership of large scale, customer facing platforms.
Proven experience leading mobile and/or online banking products in regulated or high risk environments.
Strong working knowledge of authentication and access concepts (e.g., MFA, step up authentication, device trust, session controls).
Demonstrated ability to lead cross functional initiatives and influence senior stakeholders without direct authority.
Strong analytical, communication, and risk management skills.
Experience with mobile security, biometrics, or passwordless authentication.
Familiarity with identity standards (e.g., OAuth, OpenID Connect, SAML).
Background partnering closely with cybersecurity, fraud, and enterprise risk teams.
Financial services experience strongly preferred.
Tech Stack
Android
Cyber Security
iOS
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service