Key skills
Communication
About this role
Role Overview
- Execute manual IVR and call flow testing in English and Spanish
- Validate prompts, menus, routing logic, and error handling
- Ensure Spanish translations are accurate and customer-appropriate
- Document defects and support release validation
Requirements
- Fluent in Spanish and English (spoken and written)
- QA testing experience, preferably in IVR/contact center systems
- Strong attention to detail and clear communication skills
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service