Proposal Content Manager

Role Overview

• Seek, build, and edit strategically positioned content that easily integrates into proposals and other sales related documents for various markets (e.g. health plans, government, national accounts, mid-market employers)
• Oversee the accuracy, organization and formatting of library content to keep the proposal knowledgebase current, competitive and usable by the proposal team
• Collaborate with SMEs to convert complex and varying explanations into concise and compelling value propositions and proof points ensuring compliance with Navitus’ brand/style guide and sales strategy
• Identify gaps in the knowledgebase and ensure timely updates of all content positioning and related exhibits through regular content audit reviews
• Work collaboratively with those contributing to and/or drawing from the knowledgebase, such as proposal team members, executives, management teams, business units, partners, and SMEs
• Serve as a proposal content knowledgebase expert by communicating important updates related to processes, messaging and content management, including SME list management, training and alignment
• Serve as a proposal automation software expert to all users in the company.
• Maintain a high level of proficiency with the knowledgebase system and apply new functionality to improve how content is organized, updated and accessed
• Contribute to the department goal of improved efficiency and effectiveness by implementing processes to streamline proactive creation
• Consult system reporting and analytics to gain insights into content preparation and usage to inform training opportunities and improvement efforts
• Demonstrate flexibility and ability to work independently and in a team/collaborative environment
• Share knowledge to build expertise in others
• Perform continuous improvement projects as assigned
• Other duties as assigned

Requirements

• Bachelor’s degree, preferably in English, Journalism or a Communications-related field, or equivalent related experience, required
• 4 years of professional writing experience required, ideally in a proposal development, technical writing, or content management role required
• Experience working in a healthcare, pharmacy benefit management (PBM), or health insurance environment strongly preferred
• Experience supporting a proposal management platform, proposal content knowledgebase, or similar content repository preferred
• Experience with RFP processes and proposal lifecycle management preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5%
• No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!