The Property Manager is responsible for the day-to-day implementation of property management policies and procedures to ensure high-quality, well-managed homes across LASH and Supportive Housing Management (SHM) portfolios.
Oversees Vendors and maintenance technicians for assigned LASH and SHM properties.
Demonstrates strong project management skills with the ability to obtain bids, coordinate repairs, and complete projects timely and efficiently.
Builds strong relationships with internal teams, residents, service providers, and community partners.
Participates in ongoing trainings and professional development to remain knowledgeable in property operations, compliance and best practices.
Addresses day-to-day property, operational, and resident issues with sound judgement and urgency.
Prepares required program reports as requested and on a daily, weekly, or monthly basis.
Manages and responds to work order requests received from tenants, partners, and/or program managers.
Ensures coverage/provides response to emergency maintenance issues (24 hours a day, 7 days a week).
Performs regular property inspections to ensure buildings and homes are being properly maintained, that mechanical devices are in working order, and that the environments are safe.
Supports resident housing stability through professional communication, leading by example, timely follow-up and problem resolution.
Requirements
Minimum of 2 years of property management experience
Experience in affordable and/or supportive housing strongly preferred
Experience working with vulnerable populations; knowledge of techniques working with individuals with multiple sever and chronic disabilities, mental illness, and diverse social and economic backgrounds
Knowledge of construction, repair, and/or renovation experience preferred
Excellent critical thinking and problem-solving skills
Capacity to handle multiple projects and complex tasks in a fast-paced setting
Strong time management skills and attention to critical deadlines
Ability to adjust priorities under deadline pressure
Fluency with standard office technology, including databases and e-filing systems, and the capacity to quickly master new technology
Proficiency in Word, Excel, and Outlook
Experience with Yardi property management software
Effective communication skills
Strong interpersonal skills, including customer service and the ability to de-escalate high emotion interchanges