Assess existing workflows and identify manual, repetitive, and high-friction activities suitable for automation.
Create Process maps and workflow analyses
Draft current-state and future-state workflow documentation
Prioritize automation use case inventory
Review program documentation to identify opportunities for summarization, standardization, and automation.
Document gap analysis summaries
Recommend automation use cases for documentation automation
Prepare Workflow decision trees and business rules
Support the identification of automation opportunities related to release readiness, deployment risk review.
Analyze incident response and root cause analysis workflows for automation potential.
Develop reusable AI prompts that enable automation of recurring operational tasks across the program.
Document business rules, requirements, and acceptance criteria for automation solutions.

Bachelor’s degree in Business Administration, Information Technology, Healthcare Administration, or related discipline
5+ years of experience as a Process Automation Engineer supporting enterprise IT or healthcare modernization programs
Experience gathering and documenting business and functional requirements for complex systems and application
Strong understanding of Agile methodologies and requirements management processes
Experience facilitating stakeholder discussions and translating business needs into technical solutions
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
Experience using collaboration and project management tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, or similar platforms

Automation Analyst

Key skills