Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives
Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
Drive high customer retention and renewal rates by ensuring customers see ongoing value
Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI
Advocate for any improvements or enhancements based on customer needs and feedback
Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives
Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them

5-7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Proven track record of building strong relationships with different levels of seniority
Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads

Strategic Customer Success Manager – Enterprise, French Speaking

Key skills