Senior Program Manager, IT Program Management Office

Role Overview

• Lead the IT PMO function, establishing and maturing program management frameworks, governance structures, and delivery standards across Voyager’s enterprise IT portfolio, ensuring programs are on time, on budget, and aligned to strategic objectives
• Develop and own Voyager’s data strategy and architecture, partnering with business unit and technical leaders to define data governance frameworks, data infrastructure standards, and a long-term data roadmap that enables enterprise decision-making and operational scalability
• Drive end-to-end program and project management for IT initiatives across Voyager’s business units, managing scope, schedule, risk, and stakeholder alignment throughout the lifecycle
• Serve as the primary cross-functional integrator for concurrent IT initiatives spanning multiple business units, subsidiaries, and external partners, proactively managing interdependencies, escalating risks, and maintaining enterprise-wide delivery coherence
• Lead IT governance and compliance efforts, including policy development and audit readiness ensuring the IT organization operates at the appropriate maturity and regulatory posture
• Partner closely with the CIO to develop, communicate, and execute the enterprise IT strategy and roadmap, translating organizational objectives into actionable programs and presenting progress, risks, and recommendations to executive leadership and the board
• Manage strategic vendor relationships, systems integrators, and technology partners supporting enterprise programs, driving performance accountability, SLA compliance, and commercial discipline
• Define and track IT portfolio-level KPIs, OKRs, and program health metrics, delivering executive grade reporting and insights that enable data-driven investment and prioritization decisions
• Build and execute user training guides and employee training programs to ensure the workforce is educated on key IT initiatives, tools, and processes
• Manage cross-functional stakeholder communications to drive alignment and understanding

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field with 10 years of experience in IT program management, enterprise architecture, or related functions OR Master’s degree with 8 years of experience OR 14 years of experience in lieu of a degree
• 7+ years leading complex, cross-functional IT programs with enterprise-wide scope and C-suite or board-level visibility, including full lifecycle management of multi-workstream initiatives
• Experience driving IT governance, regulatory compliance, or risk management programs
• Proven track record managing enterprise systems implementations, including vendor and integrator management, change management, and organizational readiness
• Executive-level communication and stakeholder management skills, with experience presenting complex technical strategy and program status to C-suite leaders
• 6+ years of experience leading high-performing cross-functional teams and managing matrixed resources across disciplines in a fast-paced, high-growth environment

Benefits

• Unlimited Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance
• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness and more! No long term contracts and FREE on-demand workout videos before you enroll
• 401(k) retirement plan with a company match of up to 4% to help you build long-term financial security
• Company wellness programs that support physical and mental well-being
• Additional voluntary benefits and employee support resources
• The opportunity to work alongside a highly talented team in an innovative, mission driven environment