Must have Juniper and/or Cisco router experience (Juniper preferred)
Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols
Effectively communicate with customers and other communications providers
Document work efforts and troubleshooting status in trouble ticketing system
Interact with customers to provide a high level of customer satisfaction
Work nights and/or weekends as scheduled
Work as part of a team and perform as an individual with minimal supervision
Ensure all customer issues are handled in a timely manner
Perform special projects and other duties as assigned

Associate's degree or equivalent from two-year college or technical school
3
5 years' related experience and/or training
Minimum of two (2) years of experience in troubleshooting and repair of Ethernet & IP networks
Excellent communication skills, both verbal and written
Great customer service skills
Effective problem solving and interpersonal skills
Basic knowledge of Microsoft Word, Excel, and Visio
Experience with trouble ticketing and circuit inventory software
Knowledge of Ethernet Switching, IP Routing, BGP, MPLS, Spanning Tree, Dense Wave Division Multiplexing (DWDM), Domain Name Servers (DMS), RFC2544, and Ethernet Testing

Global Network Operations NOC II

Key skills