Director, Hospital & Patient Services – Business Development

Role Overview

• Supports FMCNA's mission and vision, and directs strategic initiatives relative to market development activities of Hospital & Patient Service Managers.
• Collaborates with the VP of Business Development to develop and execute the strategic direction for the HPS organization within the division.
• Responsible for developing and executing the marketing plan for the Hospital & Patient Services Managers.
• Contributes to the achievement of division and company goals by collaborating with internal business partners.
• Provides direction and oversight of marketing activities.
• Implements appropriate actions to improve operational processes related to the admissions process.
• Oversees the monitoring and evaluation of operational policies and procedures including setting goals, standards and benchmarks to evaluate staff performance, and employee and customer satisfaction through satisfaction surveys.

Requirements

• Bachelor’s Degree in Healthcare, Marketing or Business related field
• 5 years of directly related sales/customer service management experience, preferably in a health care environment.
• 5 years related experience in a multi-facility environment, finance or accounting.
• Excellent verbal and written communication skills – Must be able to communicate with all levels of personnel, including physician relationships.
• Excellent skills in customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, and decision-making.
• Must have working knowledge of the reimbursement and insurance verification process.
• A fundamental knowledge of managed care a plus.
• Computer proficiencies: Microsoft Excel, PowerPoint, Word.
• Demonstrated skills in diversity management and performance management.
• Approximately 30% travel required.

Benefits

• Supports FMCNA's mission, vision, core values and customer service philosophy.
• Adheres to the FMCNA Compliance Program.
• Ensures compliance of staff to company policy and procedures; and state and federal regulations governing the activities associated with the marketing of healthcare services.
• Provides ongoing training and development programs within the specified timeline.
• Ensures a strong communication process between patients and facilities.