Communicate regularly with each client to ensure a healthy relationship
Discover underlying risks, challenges, and opportunities among client stakeholders
Resource each client with solutions tailored to their unique goals and requirements
Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams
Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
Conduct Account Review sessions at recurring intervals with each client partner
Achieve high renewal rates and cross-sell growth among our existing account portfolios
Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities

Requires 2+ years of related experience
Bachelor’s degree or equivalent combination of education and experience
Ability to learn and demonstrate company product solutions
Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
Proficient in Microsoft Office
Word, Excel, PowerPoint, Outlook
Excellent verbal and written communication, organization and follow up skills
Sound decision-making ability
Excellent relationship building skills and ability to work both individually and as a member of a team
Self-motivated and goal-oriented
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to handle conflict in a professional and efficient manner
Must be a team player; take ownership; and sustain optimism while focusing on the customer
Looks for way to improve and promote quality; demonstrates accuracy and thoroughness

Relationship Manager, Employment Screening

Key skills