Support the successful rollout and adoption of AI-powered solutions for enterprise customers in partnership with internal stakeholders
Coordinate project timelines, deliverables, meetings, and follow-up actions to ensure smooth implementation processes
Prepare and organize key client meetings, including kick-offs, regular check-ins, and business reviews
Monitor customer usage data, identify trends, and provide actionable recommendations to improve adoption and engagement
Collaborate with clients to define and refine use cases aligned with their business objectives
Configure, maintain, and optimize customer workspaces to ensure a seamless and effective user experience
Act as the main day-to-day point of contact for customer users and stakeholders, providing product guidance and support
Manage issue tracking, bug reporting, and escalation coordination with relevant internal teams
Maintain documentation, best practices, and process consistency across customer implementations
Contribute to continuous process improvements and operational efficiency initiatives

Minimum 2 years of professional experience in project coordination, customer success, product operations, technical support, or a similar client-facing role
Experience working directly with customers, preferably in a SaaS or technology environment
Strong organizational and coordination skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and confidence in customer-facing interactions
Analytical mindset with the ability to interpret usage data and turn insights into practical recommendations
Proactive, solution-oriented approach and strong sense of ownership
Genuine interest in AI, SaaS products, and emerging technologies
Professional fluency in English

Opportunity to join an innovative AI-driven technology environment
Direct exposure to cutting-edge AI products and enterprise customers
A highly collaborative and fast-paced international work environment
Real ownership and visible impact on customer success and product adoption
Strong opportunities for professional growth in project coordination, customer success, and technology
Flexible working model, including remote work options
The chance to work at the intersection of product, customers, and innovation

Project Coordinator – AI/SaaS

Key skills