Senior Design & Delivery Manager – Commercial & Engineering Collaboration

Role Overview

• Drive business process standardization & digitization; partner across Contract & Project Go-To-Market and fulfillment teams to deliver business-centric outcomes that meet priorities of all stakeholders.
• Lead team of individual functional process owners to develop business process and system integration strategy for Inquiry to Order (ITO) to Order to Remittance (OTR) handovers, connecting Salesforce CRM, Salesforce Service Cloud and ERPs as well as process & system integration strategy between Product Lifecycle Management (PLM) systems, outage planning systems, and ERPs; drive critical path decisions, make recommendations, and influence leaders to maximize business impact by simplifying and standardizing processes across all profit pools.
• Engage with business partners (e.g. Global Process Excellence, Global OTR Excellence, Region ITR teams, Projects & Engineered Solutions, Commercial & Engineering teams) as well as IT teams to translate business outcomes into functional requirements and support testing, training, and business process change management.
• Ensure a seamless flow of data, process controls, and accountability across commercial, project execution, fulfillment and finance teams; define and govern future-state process design, including handoffs, milestones, approvals, master data requirements, and transactional integrity; establish process governance, KPI frameworks, and issue management routines to drive operational performance and continuous improvement.
• Lead the migration of outage planning and project management capabilities from Realtrack to LeanKor in Salesforce Service Cloud.
• Support Services engineering lifecycle management strategy by supporting programs such as Product Lifecycle Management enterprise migration and the introduction of Service Bill of Material capabilities in ERP.
• Build and execute the migration strategies, including scope definition, business readiness, requirements prioritization, cutover planning, data migration, and change adoption; ensure the new processes & tools support end-to-end outage planning and project execution needs while adopting industry best practices, and improve usability, standardization, transparency, and reporting.
• Translate business strategy into standardized, scalable process models with clear ownership, inputs/outputs, and KPI enablement across ITO and OTR.
• Set and track measurable targets including NVA hour reduction, cycle time improvement, first-time-right execution, and automated KPI visualization.

Requirements

• Bachelor’s degree from an accredited university or college
• 10+ additional years of experience in cross functional roles supporting Commercial, Supply Chain, Field Services, Operations organizations
• 5+ years of experience in a leadership role
• Functional expertise with GEV Applications including Salesforce CRM, Visionsuite, ServiceMax, Service Manager Workbench, EventVision, FieldVision, RealTrack, ETM, and Salesforce Service Cloud platforms, as well as ERP-integrated environments (Oracle, SAP, or similar)
• Proven experience leading service, operations, or field service transformations across regions
• Ability to interface and influence all levels of customer organization as well as other functions
• Strong oral/written communication skills as well as interpersonal & leadership skills
• Demonstrated ability to translate business strategy into scalable digital solutions in partnership with IT

Tech Stack

• Cloud
• ERP
• Oracle
• Go

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• 401(k) savings opportunity with company matching contributions
• company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off