Manage and support all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.
Provide application administration and support for client production.
Participate in the development and ongoing refinement, enhancement and continuous process improvement for the services.
Assistance resolving escalated problems.
Migration of changes and problem resolutions to production environments.
Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
A minimum of 10+ years of progressively responsible experience.
Experience in managing and supporting mission critical production software applications is required.
Experience with SQL, MS SQL Server.
Proven ability to work in a mission-critical operations and production support environment.
Experience or familiarity with servers and networks is preferred.
Proven ability to partner with various internal departments to deliver superior customer service.
Break down moderately complex processes into simple and reliable components.
Experience with automation using scripting languages such as Python/ Perl and PowerShell.
Strong written and verbal communication skills.

VP, Application Infrastructure & Service Management

Key skills