Key skills
CRMCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Provide personalised, high-quality support to VIP customers across multiple brands;
- Act as the main point of contact for assigned high-value clients;
- Build and maintain strong, long-term relationships;
- Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
- Handle inquiries, issues, and escalations for different brands within the company;
- Adapt communication style and service standards according to each brand’s guidelines;
- Maintain deep knowledge of each brand’s products, services, and promotions;
- Demonstrate flexibility with schedules and workload;
- Meet KPIs related to response time, customer satisfaction, and retention.
Requirements
- At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;
- English proficiency at B2+ level, both written and spoken;
- Spanish language skills at a conversational or professional level;
- Experience working in a fast-paced and KPI-driven environment;
- Previous experience using CRM systems or customer support tools is considered an advantage.
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment