Customer Support Specialist

Role Overview

• Create and manage customer-facing tasks requesting specific documents, information, or actions.
• Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format.
• Monitor and respond to customer comments promptly, resolving issues independently before escalating.
• Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication.
• Track open tasks, follow up on outstanding items, and close completed work without prompting.
• Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively.

Requirements

• Exceptional written communication – messages must be clear, grammatically correct, and typo-free.
• Extreme attention to detail – handling names, addresses, dates, and document types accurately is essential.
• Independence and resourcefulness – ability to find answers using available tools and documentation before escalating.
• Ability to handle ambiguity – make sound judgments in situations without a clear playbook and communicate reasoning clearly.
• Concise, structured communication – document work with clear details: who, what, actions taken, and next steps.
• Speed without sacrificing quality – tasks must move quickly without delays or oversight.
• Experience in customer support, administrative coordination, or other detail-oriented roles.
• Exposure to collections, billing follow-ups, or accounts receivable processes is highly preferred.